For developers →Download

Support

Get help with PDFluent

Documentation, GitHub issues, and direct email support for license holders. Choose the channel that fits your situation.

Getting started guides and API overview

Bug reports and feature requests

For license holders

Support tiers

Community

For open-source users and developers evaluating PDFluent.

—GitHub Issues for bug reports and feature requests
—Public documentation and getting started guides
—API reference on docs.rs
—Community discussions on GitHub

Professional

Included with a Developer, Team, or Business license. Direct email support from the maintainer.

—Email support — hello@pdfluent.com
—Best-effort response within 2 business days
—Help with integration and configuration
—Bug prioritization for license holders

Contact support

Enterprise

Included with an Enterprise license. SLA and dedicated support channel.

—Guaranteed SLA — response within 1 business day
—Private support channel (Slack or email)
—Priority bug fixes and backports
—Architecture and integration consulting

Common issues

Dedicated pages with error codes, causes, and fixes for the most frequent problems.

Encrypted PDF errors→Invalid PDF structure→XFA form not detected→License key rejected→WASM build fails→

FAQ

What support is included with a license?

Developer, Team, and Business licenses include Professional email support. Enterprise licenses include an SLA with a 1-business-day response time and a private support channel.

What are the response times?

Community support has no guaranteed response time. Professional support targets 2 business days. Enterprise SLA is 1 business day for critical issues.

Can I get support for open-source usage?

Yes. Open a GitHub issue. Community support is best-effort and handled by the maintainer when time permits.